Q: When we rent this house, how do we know where the house is and how to get there?

A: Upon booking your stay and receipt of payment in full, you will be sent directions to the house along with other information.

Q: How do we get access to the house?

A: Upon receipt of payment in full, including the security deposit, we will give you a time-sensitive code for the electronic lock on the front door. This code will only work during your scheduled stay.

Q. We're not familiar with the area. How do we find our way around?

A. Along with the directions to the house, we include a map with a shortcut to the Disney parks. The Emerald Island Clubhouse concierge is also happy to help you with directions, dinner reservations and general information. There is also an area attraction brochure rack at the clubhouse.

A: There is no catch. This is our professionally-maintained vacation home that we are renting-out in order to help cover our expenses. There are no clubs to join, no tours to take and it's not a timeshare.

Q: Why are there different prices for different "seasons"?

A: Mid and high season prices are actually the normal prices. The low season is discounted due to lower demand. Below is a chart which diagrams Disney park attendance during a typical year:

Q: We like to spend a couple of days at home during our vacation to swim and relax. Is the sun on your pool all day?

A: Yes. Our pool faces south which means the sun is on the pool area all day long, even in the winter.

Q. What happens if we have any problems or questions during our stay?

A. Our local management company is on-call 24/7 to take care of you. Their contact information will be in your welcome kit.

Q. I don't know how to care for a pool. Is that a problem?

A. The management company takes care of chemical-balancing and cleaning the pool and spa weekly so relax and enjoy your swim.

Q. The house is in Florida. Why do I need pool heat?

A. October through May sees low temperatures at night in central Florida and without a heater, the water can get very cold overnight. Without pool heat, Florida pools are basically unusable October through May.  Heat is not necessary during the months of April through September.

Q. I'm concerned about cleanliness. Is the house cleaned professionally?

A. Yes. The house is cleaned prior to your check-in by licensed cleaning professionals. The house is licensed by the State of Florida hotel and restaurant commission which requires strict safety and cleanliness guidelines.

Q. I need to check my email and have internet access on vacation. What are my options?

A. The house has wireless broadband high-speed internet access with a connected PC for your use. There is also a cyber cafe with WiFi at the clubhouse.

Q. Can  I make long distance calls at the house?

A. The phone service in the home includes free unlimited long distance calling, anywhere in the USA, Canada, Puerto Rico and most of Europe (UK, Italy, Spain, Ireland & France). 

Q. What activities are available to us during our stay?

A. Besides watching TV, browsing the web, playing games on PlayStation and swimming in the private pool & spa, the Emerald Island clubhouse has a community pool & spa, basketball and tennis courts, a sand volleyball lot, a video game arcade, a fitness room and sauna as well as a tiki bar. Also, for a list of attractions in the area, click here: Attractions

Q. What's included in the kitchen?

A. Seating for six plus six in dining room (12 total seats), refrigerator, dishwasher, oven, stove, microwave, small appliances, dinnerware (dishes, silverware, drink-ware) and cookware (pots, pans, utensils, etc.). There is also a set of plastic drinking cups for use outside by the pool.

Q. Can I split the cost of the house with friends and/or family?

A. Absolutely! The house has 5 bedrooms and sleeps 12* people. It has three full bathrooms as well. No extra charge for people.

*The state of Florida limits the number of people in this home to 12.

Below is a chart which diagrams the savings of renting a house vs. hotels:

Q. Are there particular days that are busier than others at the specific Disney parks?

Q. Can we have more than 12 people stay there?

A. No. The state of Florida limits a 5-bedroom rental home to a maximum of 12 people.

Q. We have small children. What accommodations do you have for us?

A. The house has a high chair, playpen/crib, and outlet covers. The pool also has a safety fence as well as an alarmed back door that signals if the door is opened and the button isn't pushed within 5 seconds. The button is out of reach of children.

Q. Which rental car companies are onsite at Orlando International Airport?

A. For a list of Orlando International Airport onsite car rental agencies, please visit the following link-> http://www.orlandoairports.net/goaa/ops/rac.htm

Q. Do you have a barbeque grill?

A. No, however, grills can be rented from our management company. BBQ rentals are nice because you get a clean grill delivered with a full tank of propane gas.

Q. We don't want to have to food-shop when we're on vacation. Are there food shopping services available?

A. Yes, there are companies who will do the shopping for you. Here are a couple of companies who deliver groceries to Emerald Island Resort ->

Q. We're not familiar with the area. How do we find our way around?